AUCMA Co., Ltd. specializes in refrigeration products, covering a wide range of business areas including household refrigeration equipment (such as refrigerators and freezers), commercial cold chain equipment, biological cold chain equipment, cold chain logistics equipment, and smart home appliances. In the domestic market, AUCMA holds a significant market share, with its products exported to over 100 countries and regions worldwide. In recent years, the company has maintained a stable workforce, with an average annual employee count of approximately 9,000 people. Particularly in the field of freezers, AUCMA’s production and sales volumes have consistently ranked among the industry’s top for many years. Its commercial cold chain products have been honored with the title of "Single Champion in Manufacturing," and the brand’s influence within the industry is remarkable.
Electrical Appliance Manufacturing Industry
Ranked among China's Top 500 Manufacturing Companies and Asia's Top 500 Brands, the enterprise boasts multiple production bases and a state-level technology center, and has a workforce of over one thousand employees.
AUCMA utilizes multiple SAP-related systems, including the core SAP ECC system (covering FI Financial Accounting, CO Controlling, MM Materials Management, PP Production Planning, and SD Sales and Distribution modules), as well as BI Business Intelligence, WMS Warehouse Management System, MES Manufacturing Execution System, CRM Customer Relationship Management System, HR systems, and reporting systems, to support the company's complex business operations.
Over the past period, your team has provided exceptional operational support for our SAP system. We look forward to our continued collaboration and creating more value together in the future.
Thank you for your company's SAP maintenance team's excellent service all along! You've provided solid support for our SAP system, enabling us to focus on business growth. We look forward to tackling more challenges together in the future.
In the event of system issues, we immediately activate the emergency response mechanism. We contact customers as soon as possible to obtain detailed information about the specific symptoms and scenarios of the problem, enabling us to triage and initiate the troubleshooting process efficiently.
In response to the issues that arise, our professional team employs advanced technical tools and methods to conduct in-depth analysis. This includes analyzing from multiple perspectives, such as user interface operations, system configurations, and leveraging our expertise, to accurately identify the root cause of the problem, providing a solid basis for subsequent solutions.
Based on the analysis results, we design targeted solutions and implement them. After resolving the issue, we conduct comprehensive testing in the testing system to ensure the problem is fully resolved. Subsequently, we provide detailed operational guidance to ensure users can operate and master the system functions smoothly.
Based on the results of the problem analysis, we design and implement targeted solutions. After completing the problem resolution, we conduct comprehensive testing in the testing system to ensure the problem is thoroughly resolved. Subsequently, we provide detailed solution measures to ensure users can smoothly use and master the system functions.
After the issue is resolved, we conduct ongoing monitoring of the system for a period of time to closely observe its operational status and address any potential issues that may arise. This continues until we confirm that the problem is fully resolved, ensuring the system operates stably in the long term.
