Fufeng Group was founded in 1999 and is a group company dedicated to the research and development, production, and sales of bio-fermentation products.
Bio - fermentation
Top 500 Private Enterprises in China.
SAP S/4HANA
"During our cooperation with your company, our SAP system has achieved efficient and stable operation, and the system performance has been significantly improved. Thank you for your professional support!"
"Your company not only provided timely technical support but also helped us reduce system failures and maintenance costs through regular system checks and optimizations."
Once an issue is detected, respond within 10 minutes and document detailed information, including the fault symptoms, time of occurrence, and scope of impact. Quickly assemble an emergency response team to initiate communication and collaboration according to established procedures, and notify relevant personnel immediately to gain valuable time for subsequent handling.
For the issues received, conduct an in-depth analysis using professional tools and techniques. Investigate the root causes from multiple dimensions such as hardware, software, and network. This includes checking server logs, analyzing network traffic, and monitoring hardware performance metrics. By comparing historical data with normal state parameters, accurately identify the problem to provide a solid basis for developing an effective solution.
Incorporate actual O&M practices and business development, proactively gather requirements from users and business departments. Analyze existing system performance bottlenecks and assess the feasibility of new features. Maintain close communication with all parties to clarify the priority and details of requirements, such as the need for improved system response speed and expansion of new business functions. This provides a clear direction for system optimization and upgrades, ensuring that O&M work aligns with business needs.
Based on the analysis results, immediately implement the corresponding solutions. If it is a software vulnerability, promptly arrange for a patch and conduct testing; for hardware failures, quickly replace the spare parts to restore operations. Strictly follow operational standards during the process to ensure the quality of the fix. After completion, conduct a comprehensive review to ensure the system returns to normal and business operations are unaffected. Additionally, document the solution process and results in detail. 复制 分享
After resolving the issue, continue to follow up on the system's operation. Establish a follow-up mechanism to regularly collect user feedback and check for potential problems. Provide operation training and technical guidance to users based on actual needs to ensure they can use the system proficiently. Meanwhile, optimize emergency response plans based on O&M experience to enhance system stability and provide strong support for the continuous and efficient operation of the business.
