UtmoLight is an innovative high-tech company specializing in the research, development, and manufacturing of perovskite photovoltaic and perovskite optoelectronic products.
Perovskite photovoltaic and photoelectric product R&D and manufacturing
200-299 people.
SAP S/4HANA 2022, used SD/PP/MM/FICO/QM SAP main modules.
" Your team's professionalism in the operations and maintenance (O&M) project is truly impressive. From developing a detailed O&M plan to strictly following through with its execution, every detail is perfectly managed. Moreover, during the project, you were able to flexibly adjust according to our actual situation, providing very considerate service."
Establish a 7×24-hour monitoring mechanism to ensure that O&M personnel can receive fault alerts in the first place. After receiving feedback on the issue, respond within 15 minutes, quickly collect basic information on the problem, such as the fault symptoms and scope of impact, to gain time for subsequent handling and ensure the stable operation of the business system.
Based on the collected information, the O&M team uses professional tools and techniques to conduct an in-depth investigation. They analyze from multiple dimensions such as hardware, software, and network, and use methods like log analysis and performance monitoring to identify the root cause. For example, they determine whether the issue is caused by server hardware failure or software code vulnerabilities, providing a basis for developing an effective solution.
Maintain close communication with business departments to gain a deep understanding of their needs regarding system functionality and performance. Combine industry trends and technological advancements to assess the feasibility of these needs and prioritize them. Translate business requirements into clear, actionable technical requirements to provide direction for system optimization and expansion, thereby enhancing business value.
Based on the analysis results, develop targeted solutions. If it is a hardware failure, immediately arrange for spare part replacement; for software issues, quickly conduct repairs or upgrades. Strictly follow operational standards during implementation, and conduct comprehensive testing and validation after completion to ensure the problem is completely resolved, the system returns to normal, and no new risks are introduced.
Establish a comprehensive after-sales support system and conduct regular follow-up visits to check the system's operational status. Promptly address new issues raised by users and continuously optimize the system according to business changes. Maintain a pool of professional technical talent to ensure the continuity of technical support, thereby assisting the company's O&M projects to run stably in the long term and adapt to the ever-evolving business needs.
