Company Profile

Its business scope covers various fields in the petroleum industry, including oil development (crude oil exploration), transportation of petroleum products, refining and sales of crude oil, petrochemicals, and other services. It is one of the largest integrated petroleum groups in Japan.

Industry Type

Oil Energy Manufacturing Industry

Company Size

The company's headquarters is in Japan, and it is one of the Fortune Global 500 companies.

SAP System Application Status

The modules in use include FICO, SD, MM, PP, EWM, QM, BPC, and others.

Business Needs

O&M Process

01

Problem Response

Communicate with clients to gain a detailed understanding of their O&M needs and clarify project objectives.

箭头
02

Problem Analysis

Provide customized O&M solutions based on client needs, covering technical support, system monitoring, and troubleshooting.Routine Cases: Manage case progress through a window system with four statuses: Accepted, Under Investigation, Awaiting Customer Confirmation, and Closed. After resolving the issue, add the customer confirmation email to the case for management and auditing purposes.

箭头
04

Requirements Analysis

Confirm detailed requirements through communication and formally confirm the requirements via email.

箭头
03

Problem Solving

Provide customized O&M solutions, covering technical support, system monitoring, and troubleshooting.

箭头
05

Ongoing Support

After design, development, unit testing, integration testing, and user testing are completed without errors, the system is launched, and post-launch support is provided.

Solution

1.Accurate Demand Insight
Engage in in-depth communication with clients to clarify O&M requirements and project objectives. Categorize cases into three types: routine, AE, and ARC. Routine cases handle standard issues from subsidiaries, AE addresses short-term development needs within O&M, and ARC covers long-term development needs outside O&M, laying the foundation for subsequent work.
2.Customized Solutions
Develop personalized O&M plans based on client needs. For routine cases, manage progress through four statuses: acceptance, investigation, etc., and close cases with client confirmation emails. For AE and ARC cases, confirm estimated hours and development progress through windows and weekly meetings, covering all aspects of O&M.
3.Efficient Implementation and Deployment
Provide efficient solutions for routine cases. For AE and ARC cases, clarify detailed requirements through communication and commence work after formal confirmation via email, ensuring orderly implementation and deployment for each case to effectively resolve client issues.
4.Continuous O&M Optimization
Offer ongoing O&M support, including regular system checks, performance monitoring, and user training. For routine cases, promptly respond to user inquiries. For AE and ARC cases, conduct multiple rounds of testing before going live and provide post-launch support, continuously optimizing the system and service processes.

Critical Deliverables

关键成果
In daily work, through effective and timely communication with users, the root causes of issues are successfully identified. Based on a deep understanding of the business, tailored solutions are provided to customers. In response to new development requirements, consultants quickly offer optimal solutions, optimize processes, increase automation, and reduce repetitive work, earning high recognition from users. At the same time, by resolving user issues within a short time, business efficiency is significantly improved, costs are reduced, and user experience is enhanced. In terms of data management, measures such as enhanced access control and backup/recovery are implemented to improve data reliability and security. The outstanding performance in multiple aspects has won high praise from users and contributed to the good development of the business.

Cooperating clients

合作客户